NovaJet Aircraft Charter Terms & Conditions

NovaJet shall protect and maintain the confidentiality of any Confidential Information (as hereinafter defined), “Confidential Information” shall be deemed to include all information, materials and/or data relating to the charter, including, but not limited to, passenger itineraries, routes and dispatch details and any discussions or documents associated with or occurring among passengers.

GENERAL:  Quotes are based on the specific aircraft model indicated. Should that aircraft become unavailable due to unforeseen circumstances every effort will be made to secure an equivalent aircraft; your cost may vary accordingly. Itinerary changes are permitted, but also subject to owner approval and availability of aircraft and crew; your cost will be adjusted accordingly.

COSTS, CANCELLATION and PAYMENT:  The Client unconditionally agrees to all the Aircraft Charter Terms and Conditions published at www.novajet.com. Upon confirmation the client legally binds themselves and or company.  All operational expenses are included except de-icing, catering, ground transportation, hangarage, international handling or customs fees, Wi-Fi, data services and flight phone if required.  All prices are in Canadian funds and exclude Canadian applicable taxes (GST 5%, HST 13%, 14% or 15%, QST 9.5%, and ATSC/ passenger), unless stated otherwise.  All quotes are valid for 30 days from date of issue and are subject to owner approval and availability of aircraft and crew at the time of booking.

Cancellation Policy:
25%: Upon Signature 50%: Less than 14 business days from flight 75%: Less than 07 business days from flight.

Payment is due upon confirmation. For departures within 7 days, payment is required by wire transfer or credit card. If paying by credit card an additional 3.5% administration fee will be applied to the total cost of the charter.  For all bookings outside of 2 weeks a credit card must be provided in order to secure the aircraft.  The client understands a preauthorization for the full amount will be secured on the provided credit card until full payment is received.  The client gives NovaJet unconditional authorization to debit the provided credit card for any charter incidentals arranged on their behalf.  The client also recognizes the said credit card may be used to rectify any delinquent charter accounts with an additional 4.5% administration fee applied.  This is a confidential contract rate and NovaJet will operate to the "Terms and Conditions" of its Published Tariff.

INTERRUPTED FLIGHTS:  NovaJet shall not be liable for expenses incurred for replacement transportation in the case of mechanical interruptions; charges will only apply on the portions of the flight completed. If a flight does not reach its destination due to weather, charges will apply to any destination reached and the return flight of the aircraft and crew (with or without passengers) to home base. In the case of mechanical interruptions, NovaJet may, at its option, provide substitute transportation that may be charged as an additional fee.  NovaJet shall not be liable for any operational circumstances including but not limited to delays or route changes caused by weather, passenger loads or winds.  Flight times and routing are estimated and additional fuel stops or vectoring maybe required.

DISCLOSURES:  Desired transportation of any animals, medical oxygen, firearms, dangerous goods, other hazards, or passengers with special needs including allergies must be communicated beforehand to the NovaJet Charter Operations Department.  Although best efforts will be made NovaJet cannot guarantee the cabin environment or catering will be allergy free.   All customs declarations must be communicated to the pilot in command prior to departure.  

DOCUMENTATION:  All passengers must present a valid government-issued ID prior to boarding. In the absence of this security mandate two other forms of valid ID, one of which must be issued by a government agency, may be presented. NovaJet is prohibited from transporting any person who fails to produce identification. Any parent or legal guardian traveling with a child (children) under 16 years of age, without accompaniment of the other parent or legal guardian must provide a duly notarized letter of consent from the absent parent or legal guardian before that child (children) will be allowed to depart on an international flight.

Passengers are responsible for obtaining, submitting, and carrying all required passport and visa documents for international travel at least 5 business days prior to the scheduled departure.  Over- flight and landing rights permits for flights outside of North America can take 5-10 business days to obtain and require all the correct passenger documentation prior to submission.  Flight deviations and additional stops will be charged accordingly if passenger information is not submitted on time or is inaccurate.

RESPONSIBILITY:  NovaJet it’s agents, employees or representatives shall not be liable for any injury loss, expense or damage including, but not limited to, indirect, special or consequential damage, or other irregularity caused by the defect of any vehicle or conveyance or the negligence of any company or person engaged in conveying the passenger(s) or carrying out the arrangements for your trip, or by accident, delay, flight schedule change, cancellation, illness, weather, strikes, war, quarantine, or any similar cause.  Each Party shall defend and hold harmless the other from and against any and all claims, causes of action and other liabilities rising in connection with the performance or non-performance of their respective obligations under this agreement.  

DAMAGES: The Charter Client shall ensure that at all times the passengers act in a reasonable and responsible manner while on board the aircraft.  In addition, the charter client shall ensure that all passengers comply with the pilot in command’s instructions. The Charter Client shall be liable for any aircraft damage or missing property arising from their or their passenger’s actions. If flight is operated for a charter brokerage firm that entity is responsible for collecting and remitting all applicable taxes.

OPERATIONAL:  Aircraft managed by NovaJet are operated under Transport Canada (TC) Air Carrier Certificate No. 9856. Sub contracted aircraft are operated under their respective FAA or (TC) Air Carrier Certificates, in which case you shall hold harmless NovaJet against any and all losses; in the event of loss, interests of any lessor of record will be superior with respect to the aircraft.

If the Charter Client wishes for the aircraft and or crew to remain with them during itineraries which include multiple days in a one location (overnights) then the charter client must communicate this request at the time of booking.  The Client understands that if the request is not made the aircraft and or crew may not remain at their destination. On itineraries that include overnights where the crew and aircraft stays at destination the crew will remain on a 12hr call out to accommodate any additional requests.

For all Charters that are sold as empty leg trips the Charter Client understands that should the Charter that produced the empty leg be canceled or delayed for any reason it will effectively cancel or delay the purchased empty leg.  On all Charters that produce an empty leg the empty leg is the sole property of NovaJet which cannot be marketed or sold by any third party.

With respect to Crew Duty Day Requirements NovaJet complies with all Canadian Aviation Regulations published by Transport Canada.  The client understands that any deviation in the originally confirmed itinerary including but not limited to passenger, mechanical, or weather delays may impact the crew’s maximum 14hr or 17hr duty day.  During such events the crew may require an additional rest period of up to 11 hrs.

BAGGAGE:  Most aircraft will accommodate one standard carry on size per passenger.  However larger containers, hazardous materials and oversize luggage including golf clubs etc. need to be approved for capacity, operational, and safety purposes. It is Charter Client's responsibility to advise NovaJet well in advance of all baggage loads outside of the standard one carry one per passenger.

Please click here to download Published International CTA Tariff

Please click here to download Published Domestic CTA Tariff